(WKBN) – AT&T made a “bold promise” to prospects Wednesday, telling them that the corporate plans to problem credit to customers who lose telephone service or fiber connectivity.
The telecommunications big touted its new “AT&T Guarantee” in a press launch issued Wednesday.
“The AT&T Guarantee will set a new bar in customer experience covering network, customer care and offers for consumers & small businesses,” the discharge claimed.
AT&T made a “bold promise” to prospects on Wednesday, telling them that the corporate plans to problem credit to customers who lose telephone service or fiber connectivity. (AP)
Particularly, AT&T’s new “Guarantee” guarantees prospects that in the event that they lose telephone service for greater than an hour, or lose fiber connectivity for 20 minutes, the corporate will credit score the client with the price of a day’s service, which can be utilized in an upcoming billing cycle. AT&T says it’s the first and solely service that provides such a assure for wi-fi and fiber networks.
AT&T’s promise additionally comes with a listing of stipulations for eligibility, which may be discovered at ATT.com/assure. Amongst them, the corporate says outages should influence not less than 10 or extra towers, and customers have to be related to one of many affected towers on the time of the outage.
The explanation for the outage elements into it, too. As famous on the AT&T web site, the assure “excludes events beyond the control of AT&T, including but not limited to, natural disasters, weather-related events, or outages caused by third parties.”
As well as, solely prospects in “good standing” can be eligible if an outage impacts them, AT&T says.
The corporate says it plans to inform eligible prospects mechanically (by way of e-mail) once they qualify for credit.
“Since 2019, we’ve invested more than $140 billion in our network and almost a billion dollars in customer care and operations, and that’s brought us to where we are today – becoming the first and only carrier that offers a guarantee for wireless and fiber networks,” Jenifer Robertson, government vp and basic supervisor of AT&T Mass Markets and Mobility, mentioned in a quote included with Wednesday’s press launch.
AT&T is launching its new pledge on Jan. 9.
Extra info may be discovered on AT&T’s official web site.
